Customer Support

The goal of the Optomec Service & Training team is to keep your Optomec system operating at full performance, maximizing your productivity and return on investment. This is accomplished through the delivery of a comprehensive set of Optomec service assets and support tools. Optomec’s variety of different service programs are each designed to address specific customer needs.

OPTOMEC SERVICE PRODUCTS

  • Equipment Operation Basic Training Class
  • Onsite Application Development Workshop
  • Advanced Application Lab Development Services
  • Annual Full Service Agreement
  • Annual Hot Line Service Agreement
  • Limited Extended Warranty
  • Installation and Start-up Package

 

On-Site Services

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On-site Services

For more information on Optomec customer service offerings, download the On-site Services Data Sheet.
To access telephone support, dial (505) 761-8250 – PRESS 2 for Support

For sales and other inquiries, please contact us at: requestinfo@optomec.com

 

On-Demand Services

Telephone support – call (505) 761-8250 – PRESS 2 for Support
or contact us by email at: requestsupport@optomec.com

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OPTOCARE WEB BASED RESOURCES

Optocare provides customers with access to web based training, user manuals, spare parts and consumable lists, user forums and more. If you are an Optomec system owner but have not registered yet, please register to begin using Optocare On-Demand Resources

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If you have already registered, please click here to access Optocare On-Demand services