OptoCare™ Online Provides Global Support with 24 – 7 Access
Albuquerque, New Mexico 8 January 2007: Optomec, today announced the launch of the OptoCareTM complete service offering plan. The mission of the OptoCare program is to keep Optomec systems operating at peak performance, maximizing productivity and return on investment. This is accomplished through the delivery of a comprehensive set of Optomec service assets and support tools.
Optomec has created two different service agreements, each designed to address specific customer needs: A Full Service Agreement (FSA) is the most comprehensive service plan available from Optomec and is intended for quality-first production environments where reliability and/or availability are critical. A Partnered Service Agreement (PSA) provides a combination of flexibility and control with customers having primary responsibility for system availability and maintenance, and with Optomec experts ready to assist as necessary. The PSA is designed for production environments that have a dedicated, skilled Optomec-trained maintenance staff.
An additional support feature of the OptoCare program is OptoCare OnlineTM. OptoCare Online is the exclusive portal for support, information and answers for LENS and M3D systems. The beta-testing phase of the OptoCare Online program started in September and involved three current Optomec system owners, including the French laser center, GERAILP. Pascal Aubry, Program Manager for GERAILP states “The system is efficient and ideal for our organization. I like asking a question in the evening and having an answer in the morning. The open service tickets are convenient, because I can track open tickets and monitor the progress in real time.”
Optocare Online Features include:
Answers to FAQs to resolve your most common problems quickly
Access to the latest info to keep your Optomec systems operating at peak performance
Global support with 24 – 7 access
Fast response to problems and questions
Online tracking of issue status
Optomec is the world-leading provider of additive manufacturing systems for high-performance applications in the Electronics, Biomedical, and Aerospace & Defense markets. These systems utilize Optomec’s proprietary M3D aerosol-jetting technology and LENS powder-metal fabrication technology.
LENS is a registered trademark of Sandia Corporation.